Description
Target Customer:
All individuals in need
Proper Use: Borrowers must use the wheelchair with care and must not lend it to others, modify it without authorization, or add non-original parts.
Inspection and Acceptance: Upon pickup, the wheelchair's performance (such as brakes, tire pressure, seat cushion) should be checked immediately to ensure it is functioning properly.
Damage Compensation: If the damage or loss is confirmed to be caused by human error, the borrower must bear the repair costs or have their deposit deducted as compensation.
Disclaimer: The organization will ensure the rental equipment functions properly, but is not responsible for accidents caused by improper operation during use.
We value the safety of every user. Every rental wheelchair (including electric wheelchairs) undergoes a rigorous safety inspection before departure to ensure that parts and bearings are in perfect condition. In case of non-human-caused malfunctions during the rental period, please contact us directly or bring the wheelchair to our center for on-site quick repair service.
If immediate repair is not possible, we will provide a free replacement wheelchair of the same class to ensure your worry-free travel.
Terms of Use and Precautions
Minimum rental period is 3 Days Rental fees are non-refundable, and deposits cannot be used to offset rental fees.
When registering, renters must provide their real name and a valid contact number.
The number of wheelchairs available for rent is limited and operates on a first-come, first-served basis.
If the wheelchair is returned early, the renter must still pay the full rental fee for the agreed period.
Late return fee: $500 per day for electric wheelchairs.
In-store return: We strongly recommend returning the wheelchair in person at our store. Staff can inspect the wheelchair's condition on-site (brakes, frame, tires, seat). Once confirmed to be in good condition, a cancellation form can be signed on-site, and the deposit will be refunded immediately.
Door pickup: If a driver picks up the wheelchair, the driver is usually only responsible for transportation and does not have inspection authority. The wheelchair must be transported back to the central warehouse for inspection by technicians before the company will process the refund via bank transfer, which typically takes 3–7 business days.
Cash / FPS / PayMe: If you paid in cash or via instant bank transfer, you can usually get a cash refund or a direct FPS/PayMe transfer to your account immediately after inspecting the item at the store.
Credit Card: If your deposit was deducted by credit card, the refund will require a bank cancellation process. Even if the store processes the cancellation on the spot, it will still take 7-14 business days for the refund to appear on your credit card statement.
Please take good care of the rented items. Any damage caused during the rental period will be compensated according to the price of original parts. Lost items will be compensated at the original price of a brand new item.
Battery Maintenance and Safe Charging Guidelines
Dry and Ventilated: Charge in a dry and well-ventilated place. Avoid rain and moisture. Do not cover the device or charging equipment while charging.
Original Manufacturer Only: Use only the original manufacturer's charger included with the device to ensure battery life and safety.
Proper Charging and Discharging: It is recommended to charge when the battery level is low. Unplug the power cord promptly after fully charging to avoid overnight charging.
Do Not Drive: Do not operate the vehicle or drive the wheelchair while charging.
Long-Term Storage: Even if not used frequently after initial use, please recharge once a month. If the device is idle for more than one month, be sure to fully charge it before using it again.
